Privacy Policy

1. Introduction

At AI Solutions, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, process, and store your personal information when you visit our website, use our services, or interact with us.

We encourage you to read this privacy policy carefully to understand our practices regarding your personal data. By using our services, you acknowledge that you have read and understood this policy.

This policy is designed to comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. If you are a resident of the European Economic Area (EEA), United Kingdom, or any jurisdiction with similar data protection requirements, this policy outlines your rights and how we safeguard your data.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, business address)
• Business information (company name, job title, industry)
• Payment information (billing address, payment method details)
• Communication preferences
• Communications with us (emails, support tickets, call recordings)

2.2 Usage Data

We automatically collect certain information when you visit our website or use our services:

• IP address and device information
• Browser type and settings
• Operating system
• Referring website
• Pages viewed and time spent on our website
• Links clicked
• Feature usage patterns

3. Legal Basis for Processing

Under the GDPR and applicable data protection laws, we process your personal data on the following legal bases:

• Contractual Necessity: When processing is necessary to fulfill our contractual obligations to you, such as providing our services.
• Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, or ensuring network security, while respecting your rights and interests.
• Consent: When you have given explicit consent to process your data for specific purposes, such as marketing communications or analytics cookies.
• Legal Obligation: When processing is necessary to comply with our legal obligations, such as responding to lawful requests from authorities or maintaining financial records.

For each type of processing activity, we ensure that at least one of these legal bases applies. You can request information about the specific legal basis we rely on for particular processing activities by contacting us.

4. How We Use Your Information

We use your personal information for the following purposes:

• Providing and maintaining our services (Legal basis: Contractual Necessity)
• Processing transactions and sending related information (Legal basis: Contractual Necessity)
• Responding to inquiries and providing customer support (Legal basis: Legitimate Interests)
• Sending administrative notifications (Legal basis: Legitimate Interests)
• Improving our website and services (Legal basis: Legitimate Interests)
• Sending marketing communications (Legal basis: Consent)
• Detecting and preventing fraud or unauthorized access (Legal basis: Legitimate Interests)
• Complying with legal obligations (Legal basis: Legal Obligation)

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy legal, accounting, or reporting requirements. Our specific retention periods vary based on the type of data:

• Contact information: Retained for 3 years after the last interaction.
• Transaction data: Retained for 7 years to comply with financial and tax regulations.
• Communication records: Retained for 3 years after the last interaction.
• Marketing preferences: Retained until you withdraw your consent or request deletion.
• Usage data and analytics: Retained in aggregated form for up to 2 years, with personally identifiable information anonymized after 12 months.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements. When your data is no longer needed, we securely delete or anonymize it.

6. Data Sharing and Disclosure

We may share your information with:

• Service providers who help us operate our business
• Payment processors for transaction processing
• Professional advisors (lawyers, accountants, auditors)
• Regulatory authorities, government agencies, and law enforcement
• Business partners with your consent
• Potential buyers in the event of a business sale or merger

We do not sell your personal information to third parties. Any third parties with whom we share your data are required to maintain the confidentiality and security of your information through appropriate data processing agreements that comply with GDPR requirements.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure network infrastructure
• Regular security assessments
• Access controls and authentication procedures
• Employee training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

We have procedures in place to handle suspected data breaches and will notify you and applicable regulators when legally required to do so, within 72 hours of becoming aware of a breach where feasible.

8. Your Rights

Under the GDPR and other applicable data protection laws, you have the following rights:

• Right to access: You can request copies of your personal data that we hold.
• Right to rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to erasure: You can request that we delete your personal data in certain circumstances.
• Right to restrict processing: You can request that we restrict the processing of your data in certain circumstances.
• Right to data portability: You can request that we transfer your data to another organization or directly to you.
• Right to object: You can object to our processing of your personal data in certain circumstances, particularly regarding direct marketing.
• Rights related to automated decision-making: You have protections against solely automated decisions with significant effects.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to legitimate requests within one month, with the possibility of extending this period by two additional months if necessary, considering the complexity and number of requests.

Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes data protection laws. For EU/EEA residents, you can find your national data protection authority on the European Data Protection Board website.

9. Automated Decision-Making and Profiling

While we may use data analytics to improve our services, we do not engage in fully automated decision-making that produces legal or similarly significant effects on individuals. In the limited cases where we may employ automated processing for service personalization:

• The logic involved is based on your usage patterns and preferences.
• The potential consequences are limited to the types of content or offers you receive.
• You can always contact us to request human intervention, express your point of view, or contest any outcome of such processing.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Our cookies fall into the following categories:

• Strictly necessary cookies: Required for the website to function properly.
• Functional cookies: Enable enhanced functionality and personalization.
• Performance/analytics cookies: Help us understand how visitors interact with our website.
• Targeting/advertising cookies: Used to deliver relevant advertisements.

When you first visit our website, you will be presented with a cookie banner allowing you to accept or decline non-essential cookies. You can always manage your cookie preferences through this banner or your browser settings.

You can manage your cookie preferences at any time by adjusting your browser settings. Most browsers allow you to block or delete cookies. Please note that removing or blocking cookies may impact your user experience and parts of our website may no longer be fully accessible.

11. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Whenever we transfer your personal data outside the EEA, UK, or other regions with comprehensive data protection laws, we ensure a similar degree of protection is afforded to it through implementing at least one of the following safeguards:

• Standard Contractual Clauses approved by the European Commission.
• Binding Corporate Rules for transfers within our corporate group.
• Transfers to countries deemed to provide adequate protection by the European Commission.
• Transfers subject to approved certification mechanisms or codes of conduct.

You can request more information about these safeguards by contacting us using the details provided below.

12. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate action.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top.

We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

Data Protection Officer: For inquiries specifically regarding data protection or to contact our Data Protection Officer, please email dpo@solutiiai.net.

We will respond to all legitimate inquiries within one month. Occasionally, it may take us longer if your request is particularly complex or if you have made several requests. In this case, we will notify you and keep you updated.