Terms of Service

1. Introduction and Acceptance

Welcome to AI Solutions ("Company", "we", "our", "us")! These Terms of Service ("Terms") govern your access to and use of our website located at https://solutiiai.net (the "Site") and the services we offer, including but not limited to the development of SEO-optimized websites, custom chatbots, AI integrations, voice agents, and related AI consulting and implementation services (collectively, the "Services").

By accessing our Site or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access the Site or use the Services.

2. Our Services

We provide a range of AI-powered solutions tailored to client needs. This includes designing and developing websites with SEO considerations, creating intelligent chatbots for customer interaction, integrating AI functionalities into existing systems, building voice-activated agents, and offering related consulting and support services. The specific scope, deliverables, and timelines for any Service provided to you will be detailed in a separate agreement or Statement of Work (SOW).

3. User Responsibilities

You agree to use our Site and Services lawfully and ethically. You are responsible for providing accurate information required for the provision of Services and for complying with any specific terms outlined in your service agreement or SOW. You agree not to use the Site or Services for any illegal or unauthorized purpose, nor to infringe upon the intellectual property rights of others or the Company.

4. Intellectual Property Rights

All content on the Site, including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of AI Solutions or its content suppliers and protected by international copyright laws. Unless otherwise specified in a separate agreement, the underlying AI models, algorithms, and core technologies developed by AI Solutions remain our intellectual property. Clients typically retain ownership of the specific website content, chatbot conversation flows, or integration results created for them, as detailed in their specific SOW.

5. Data Protection and GDPR

We are committed to protecting your privacy and handling your data responsibly in accordance with applicable laws, including the General Data Protection Regulation (GDPR). Our use of personal data collected through the Site or in the provision of Services is governed by our Privacy Policy. When providing Services that involve processing personal data on your behalf (e.g., chatbot logs), specific data processing agreements compliant with GDPR will be established as necessary.

6. Disclaimers and Warranties

The Site and Services are provided on an "as is" and "as available" basis. While we strive for excellence, we make no warranties, express or implied, regarding the operation of the Services or the information, content, or materials included therein. We do not warrant that the Services will be uninterrupted, error-free, or completely secure. Specific service level agreements or warranties may be provided in individual client contracts or SOWs.

7. Limitation of Liability

To the fullest extent permitted by applicable law, AI Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Services; (b) any unauthorized access to or use of our servers and/or any personal information stored therein. Specific liability limitations related to contracted Services will be detailed in the relevant SOW or agreement.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of Romania, without regard to its conflict of law provisions. You agree to submit to the personal jurisdiction of the courts located in Bucharest for any actions for which we retain the right to seek injunctive or other equitable relief.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect, typically by posting on the Site. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

10. Contact Us

If you have any questions about these Terms, please contact us via our contact form or email us at info@solutiiai.net.